Account Deletion And Data Erasure

You have the absolute right to request deletion of your Bookworm account and all associated personal data at any time. This process is irreversible and will permanently remove all your data from our systems in compliance with UK GDPR Article 17 (Right to Erasure).

What Data Will Be Deleted: Upon account deletion, we will permanently erase your email address, profile information, quiz progress, reading history, subscription details, payment history, user preferences, and any other personal data associated with your account.

Immediate Effect: Once your deletion request is processed, you will immediately lose access to your account, all progress data, and any active subscriptions. This action cannot be undone, and you will need to create a new account if you wish to use Bookworm again.

How to Request Account Deletion: To delete your account, send an email to bookworm@bookworm.app with the subject line 'Delete My Account'. Include your registered email address and confirm your intention to permanently delete your account and all associated data.

Alternative In-App Deletion: You can also request account deletion directly through the app by navigating to Account Settings > Privacy & Data > Delete Account. Follow the on-screen instructions to confirm your request.

Identity Verification: To protect your account security, we may require identity verification before processing your deletion request. This may involve confirming details associated with your account or responding to a verification email.

Processing Timeframe: Account deletion requests are typically processed within 30 days of receipt. We will send you a confirmation email once the deletion is complete. During this period, your account will be deactivated and inaccessible.

Subscription Cancellation: If you have an active subscription, it will be automatically cancelled upon account deletion. You will not receive refunds for unused subscription periods, in accordance with our Terms of Service.

Data Retention Exceptions: Certain data may be retained for legitimate business purposes, including transaction records required for tax and accounting purposes (retained for 7 years), and anonymised usage statistics that cannot be linked back to you.

Legal Obligations: We may retain certain data where required by law, such as for fraud prevention, regulatory compliance, or to establish, exercise, or defend legal claims. Such data will be held securely and deleted once the legal obligation expires.

Third-Party Services: We will also request deletion of your data from third-party services we use, including Clerk (authentication), RevenueCat (subscriptions), and our email service provider. However, you may need to contact these services directly for complete erasure.

Backup Systems: Your data will be removed from our backup systems during the next scheduled backup cycle, which occurs monthly. Until then, your data may remain in encrypted backups but will be inaccessible for processing.

Child Account Deletion: For users under 18, account deletion requests must be made by a parent or legal guardian. We require additional verification to ensure the request is legitimate and in the child's best interests.

Partial Deletion Options: If you don't wish to delete your entire account, you may request deletion of specific data categories, such as quiz history or profile information, whilst maintaining your account. Contact us to discuss available options.

Data Export Before Deletion: Before requesting account deletion, you may wish to export your data using your Right of Access. This allows you to retain a copy of your information for personal use before permanent deletion.

Confirmation Process: Once deletion is complete, we will send a final confirmation email to your registered address. After this point, we will have no record of your account or personal data, and cannot provide any further information or assistance.

Re-registration: If you create a new account after deletion, it will be treated as a completely new user with no connection to your previous account. All progress, preferences, and history will start fresh.

Support and Assistance: If you have any questions about the account deletion process or need assistance, please contact our support team at bookworm@bookworm.app. We are committed to making this process as straightforward as possible whilst ensuring your privacy rights are fully respected.